以下是道歉信的英文模板及核心要点，分点整理如下：

一、道歉信基本结构

1. 开头致歉

   直接表达歉意，例如："I am extremely sorry for..." 或 "I regret to inform you that..."

2. 说明原因

   简洁说明导致道歉的具体原因，需真实可信。例如："Due to illness..." 或 "My family was in Hong Kong..."

3. 提出补救措施

   明确说明如何弥补损失或改善关系，例如："The sample will be delivered within 3 days..." 或 "I will attend your next party..."

4. 再次致歉与请求理解

   用诚挚语言表达诚意，例如："I sincerely hope for your forgiveness..." 或 "I value our relationship and hope to regain your trust..."

二、常见场景模板

1. 工作延误

   "Dear [Name], I apologize for the delay in sending the sample. [Reason] The sample is now on its way and should arrive within 3 days. Thank you for your understanding."

2. 缺席说明

   "Dear [Name], I regret that I was unable to attend [event] due to [reason] （e.g., illness, family commitments）. I hope you can forgive me."

3. 物品遗失

   "Dear [Name], I apologize for losing your [item]. It was unintentional, and I will replace it immediately. Please let me know if there's anything else I can do."

三、注意事项

• 语言简洁 ：避免冗长，重点突出核心信息

• 态度诚恳 ：用"I sincerely hope..."等表达真挚态度

• 提供解决方案 ：增强信函说服力

以上模板可根据具体场景调整细节，确保信息准确传达。